Website Privacy Policy

1. Introduction

This Privacy Policy applies to all personal information collected by Sports Physio Online (ABN: 55768721074) via the website located at sportsphysioonline.com.au. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

2. How to Contact Us About Privacy

Your privacy is very important to us. If you have any questions or concerns regarding this Privacy Policy or our privacy practices, please contact us at:

3. Collection and Purpose

Information We Collect

We may collect personal information from you when you use our website, register for an account, purchase products or services, or otherwise interact with us. The types of personal information we may collect include:

  • Name

  • Email address

  • Contact number

  • Billing and shipping address

  • Payment information

  • Health information relevant to physiotherapy services

We also collect cookies and other tracking information from your computer to help customize your website experience and gather analytics data.

Purpose of Collection

The purpose of collecting your personal information is to provide you with the best possible service and experience on our website. This includes:

  • Processing transactions and delivering services

  • Communicating with you about your account, transactions, and any inquiries

  • Customizing and improving your experience on our website

  • Complying with legal obligations

Providing personal information is optional. However, if you do not provide certain information, you may not be able to fully access the services and features of our website.

4. Disclosure

We customarily disclose personal information only to our service providers who assist us in operating the website and delivering our services. This includes IT service providers, payment processors, and communication providers. We will only disclose personal information to an unrelated third party with your explicit consent, unless required by law.

5. Access and Correction

Access to Information

Under the Australian Privacy Act, you have the right to access the personal information we hold about you. If you would like to obtain such access, please contact us using the contact details provided above.

Correction of Information

If you believe that the personal information we hold about you is incorrect, incomplete, or out-of-date, you may request a correction. We will take reasonable steps to ensure that the information is corrected.

6. Security

We have implemented appropriate security measures to protect your personal information from unauthorized access, use, and disclosure. This includes:

  • Encryption of data during transfer

  • Secure storage solutions

  • Restricted access to personal information within our organization

Despite these measures, no data transmission over the internet or data storage system can be guaranteed to be 100% secure.

7. Transfer Out of Australia

Our website is not hosted in Australia. As such, we transfer all data (including personal information) to our hosting service provider in the United States of America. By using our website, you consent to this transfer. We take steps to ensure that your information is treated securely and in accordance with this Privacy Policy.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files that are stored on your device. They help us understand how you use our website, remember your preferences, and improve our services. You can adjust your browser settings to refuse cookies, but this may affect your ability to use some features of our website.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be effective immediately upon posting on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Information

For any questions or concerns regarding this Privacy Policy, please contact us at: